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(I) Guarantee If you do not receive the freshest flowers, high quality gifts and decorations, or prompt delivery, you will be entitled to special delivery or a refund provided you call our customer service hotline on (852) 2380 7896. Any complaint will be followed-up immediately. (II) (II) Confidentiality and security We understand and respect the importance of our customer’s confidentiality and privacy. Therefore, we never release or provide customer’s information to 3rd parties except for delivery purposes.
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